The "5 Moments of Truth" Vital for Customer Service Breakthroughs

Join Dennis Jenkins and Executives like you across the USA in getting a firm blueprint of the "5 moments of truth" to exceptional Customer Service. Dennis brings his substantial International talents as Senior Executive at Priority Management Systems Inc to this on line tele-meeting via MS Meeting. He has authored several programs and books on numerous subjects from sales to negotiations and coaching. From New Zealand now living in Canada, Dennis will present a perspective to mastering customer service that highlights 38 star points under the "5 Moments of Truth" formula. Join us to understand why international firms from Fortune 500 firms like Altria Group Inc. and as small as local manufacturing companies across North America are prospering under this customer service philosophy. Determine for yourself why the "5 Moments of Truth" are vital in achieving customer service breakthroughs.

Upon registration you will receive a pre briefing survey with an instruction packet on how and what to do before the briefing to insure your computer is ready for the session. As an introduction offer this program is FREE. Because of limited seating you will be charged a $50.00 no show fee if you do not cancel or substitute your seat within 72 hours of the class.

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For more information on the Customer Service Breakthoughts Workshop click here