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 July 15 , 2007

Productivity Tips Newsletter
For Better Results, Goals & Success


Performance Tip: “Win Win”? Watch out for the trap

Getting the message across with your Signature
By Michael Janz
Do people have an expectation that you are sitting at your desk patiently waiting to respond instantly to every email they send?
More and more teams are developing E-mail Charters to clarify expectations with regard to the role email plays in internal communication processes.
Unfortunately this doesn’t get the message through to others external to your organization.
Many graduates of Priority’s Working Sm@rt suite of programs use their signature to get the message across.
Why not consider adding a sentence to your signature in Microsoft Outlook, Lotus Notes or Novell GroupWise. It could take the form of:
“I am not always at my desk and only check my email 2-3 times per day. If your matter requires my urgent attention, please contact me on 256-3464-9046.”
If you are uncertain how to edit your signature line, your email tool’s “Help” is an ideal starting point.

Our next Working Smart with Outlook Web Training is August 29, 2007 & September 5, 2007.

Be skeptical of the “Win Win”, hype you hear from inexperienced training companies and facilitators.

“Win Win” is the standard buzzword you hear from those inexperienced negotiators who have never been a party to intense negotiations. In fact the myth of this ideal “win win” world is so prevalent there are people advocating that keeping score and winning is bad for our society because someone has to loose. Winning is not the issue. The issue is, should you even play the game. This is especially true in business where not knowing the personality type of your adversary will be detrimental.

The reality is you are never going to get a “win win” outcome in any negotiation or conflict when you deal with a passive aggressive personality type. The passive aggressive is programmed so they must never loose. Since that is the case you need to develop a plan to walk away.

If there is any hope for compromise the passive aggressive must make the first move to compromise. If not you will loose. They must feel it was their idea to continue not yours. That means they have ascertained value in continuing the dialogue even if it means a new set of rules. No perceived value on their part, then no new rules and you walk away.

The first step in the plan is to recognize what characteristics make up the passive aggressive personality type. Review the checklist below for some clues.

  • Are secretive about their real objectives
  • Exaggerate their case
  • Refuse to concede that the other person has a valid point
  • Belittle the other person’s points
  • Repeat their case dogmatically
  • Disagree
  • Interrupt the other person

The second step is to plant you feet firmly on the ground and refuse to allow the aggressive behavior to continue. You accomplish this by agreeing to disagree until new rules for engagement are discussed and agreed upon. Here is a checklist of assertive characteristics that are acceptable in negotiations and conflict resolution

  • Are open about their objectives
  • Establish what the other person’s objectives are
  • Search for common ground
  • State their case clearly
  • Understand the other person’s case
  • Produce ideas to solve the differences
  • Build on and add to the other person’s ideas
  • Summarize to check understanding/agreement

None of this can ever work till you have built up your need for approval mindset to the point that “no” is an acceptable outcome. If you stick to “win win” outcomes with an aggressive personality type, they win you loose even if you think it was “win win”.

Test your negotiation style with this free on line quiz.

Contact us about a free customized web shop in any of the Gulas Group’s Priority Development Programs

Working Smart with Outlook
Working Smart with Lotus Notes
Working Smart with GroupWise

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