March 5, 2003
Productivity Tips Newsletter
This issue deals with overcoming resistance and mastering conflicts with positive influencing skills.
This Issue: Overcome Resistance at Work and Home
In this case, it is apparent his ability to handle conflict and come to agreement needs some help. Jim is used to the command and control model of management. The characteristic of this model is to persuade or push people toward your objective.
Whenever you encounter resistance, the best approach is not to try harder, but to find out the reasons why. If you think of resistance as an indication that the person has reached a decision (hopefully, a temporary decision), it makes it easier for you to ask questions to understand the rationale behind their decision. The essence of influencing is to get the other person to do what you want them to do. This can only be achieved if you help them to see how their reasons for saying no are really reasons for saying yes.
Always treat resistance as an unwelcome, but temporary, decision that has been reached for a host of different reasons. Ask questions to discover the reasons behind the decision.
Learn how you can Master Your Influencing Skills at the upcoming skills workshop hosted by:Theatrical Lighting
April 3, 2003
8:15 AM to 5:00 PM
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